1.1. You are reading a legal document which is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. We are SoVou Technologies Pte. Ltd. and we are the owner of this website. We are a company registered in Singapore with our registered office at 100 Peck Seah Street, #08-14, Singapore 079333 (and we refer to ourselves as "SoVou", "we" or "us" or "our" in this document). Our Company Number is 201736332E.
1.2. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.
1.3. These Terms and Conditions were most recently updated on 26 December, 2017 (version 2). We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted on-line. You may terminate this Agreement by written notice to us (by post or by email at admin@sovou.com) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or the Website or a Voucher will be deemed to constitute acceptance of the new terms and conditions.
1.4. Your statutory rights: As a consumer, nothing in this Agreement affects your non-excludable statutory rights.
2.1.1. "Merchant" means a third party seller of Gift Vouchers.
2.1.2. "Microsite" means an auxiliary website supplementary to our main website.
2.1.3. "Purchase" means the purchase of a Gift Voucher.
2.1.5. "Service" means all or any of the services provided by SoVou via the Website (or via other electronic or other communication from SoVou) including the information services, content and transaction capabilities on the Website (including the ability to make a Purchase).
2.1.6. "Voucher" means a Gift Voucher which is subject to terms and conditions, which, if purchased by you, allows you or anyone you're giving it to to redeem it at a particular Merchant in exchange for the Cash Value equivalent of Products provided by that Merchant.
2.1.7. "Website" means the www.sovou.com website and any Microsite.
3.2. Age: To use the Website and/or the Service (whether with or without registration) and to make any Purchase, you must be 18 years of age or over.
3.3. Place: The Website and the Service and any Purchase are directed solely at those who access the Website from Singapore. We make no representation that the Service (or any goods or services) are available or otherwise suitable for use outside of Singapore. If you choose to access the Website (or use the Service or make a Purchase) from locations outside Singapore, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
3.4. Scope: The Website, Service and any Purchase are for personal use or business purposes depending on the situation where the Gift Vouchers are required. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
3.5. Prevention on use: We reserve the right to prevent you using the Website and the Service (or any part of them) and to prevent you from making any Purchase.
3.6. Equipment: The Service and use of the Website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the Website or the Service or making of any Purchase. To use the Website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur.
4.2. How to register: To Register you need to supply us with your name, postal code, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this.
4.3. Passwords: You may set your password when registering for an account. You must keep the password confidential and immediately notify us if any authorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that any person to whom its user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
4.4. Valid email addresses: All accounts must be registered with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their accounts if we believe they have been using an invalid email address.
4.5. Closing accounts: We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if an non-SG user pretends to be a SG user, or disrupts the Website or the Service in any way.
4.6. Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.
5.2. Emails: As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Gift Vouchers as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the unsubscribe’ link at the bottom of any of such e-mail correspondence.)
5.3. When a Voucher transaction is complete: When you go through the procedure for purchasing a Gift Voucher, after you have confirmed your acceptance to these terms and conditions and after we have taken payment (by debit card, credit card or paypal) the transaction is complete (and a contract for Purchase is made) only when we email you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out these terms and conditions from our website as a record.
5.4. This Agreement applies: By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement.
5.5. All monetary transactions made by customers on www.sovou.com are handled by SoVou Technologies Pte. Ltd.. For inquiries please contact admin@sovou.com.
5.6. Redemption: Once you have made a Purchase, the Gift Voucher is redeemable by You from a Merchant for the Cash Value equivalent of Products provided by that Merchant. Any attempted redemption of a Voucher not consistent with this Agreement may render a Voucher void at our (or a Merchant’s) discretion.
5.7. RESPONSIBILITY: The Merchant, and not SoVou, is:
5.7.1. the seller of the Gift Vouchers;
5.7.2. solely responsible for providing you with the Cash Value equivalent of Products; and
5.7.3. solely responsible for redeeming any Gift Voucher you Purchase.
5.8. Restrictions: (i) If the Voucher is redeemed for less than its face value, there is no entitlement to a credit, cash or new Gift Voucher equal to the difference between the face value and the amount redeemed. Also, Vouchers are redeemable in their entirety only and may not be redeemed incrementally.
5.9. Combination: It is at the discretion of the Merchant to determine whether Gift Vouchers can be combined with any other promotions, vouchers, third party certificates or coupons.
5.10. Lost/stolen vouchers: Neither we nor the Merchant are responsible for lost or stolen Vouchers.
5.11. Expiry: The Voucher expires on the date specified on the Voucher.
5.13. Value Added Tax: Currently the sale of Vouchers by us is not subject to VAT. If SG VAT law changes we reserve the right to charge you VAT in addition to the price for the Vouchers.
6.2. Accurate information: You warrant that all information provided on Registration and contained as part of your account during the course of this Agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
6.3. Content on the Website and Service and Vouchers: It is your responsibility to ensure that any information available through the Website or the Service meet your specific requirements.
6.4. Things you cannot do: Without limitation, you undertake not to use or permit anyone else to use the Service or Website:
6.4.1. to send or receive any material which is not civil or tasteful;
6.4.2. to send or receive any material which is threatening, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights;
6.4.3. to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
6.4.4. to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
6.4.5. to cause annoyance, inconvenience or needless anxiety;
6.4.6. to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;
6.4.7. for a purpose other than which we have designed them or intended them to be used;
6.4.8. for any fraudulent purpose;
6.4.9. other than in conformance with accepted Internet practices and practices of any connected networks; or
6.4.10. in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity.
6.5. Forbidden uses: The following uses of the Service (and Website) and Vouchers are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:
6.5.1. resale of the Service (or Website) or any Gift Voucher;
6.5.2. furnishing false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers;
6.5.3. attempting to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorised to access, or probing the security of other networks (such as running a port scan);
6.5.4. accessing the Service (or Website) in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure;
6.5.5. executing any form of network monitoring which will intercept data not intended for you;
6.5.6. sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you may not send that person any further email;
6.5.7. creating or forwarding "chain letters" or other "pyramid schemes" of any type, whether or not the recipient wishes to receive such mailings;
6.5.8. sending malicious email, including flooding a user or site with very large or numerous emails;
6.5.9. entering into fraudulent interactions or transactions with us or a Merchant (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
6.5.10. using the Service or Website (or any relevant functionality of either of them) in breach of this Agreement;
6.5.11. unauthorised use, or forging, of mail header information;
6.5.12. engage in any unlawful activity in connection with the use of the Website and/or the Service or any Voucher; or
6.5.13. engage in any conduct which, in our exclusive reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website and Service.
7.2. We do not warrant that your use of the Service or the Website will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Service or the Website will be transmitted accurately, reliably, in a timely manner or at all.
7.3. We do not give any warranty that the Service or the Website is free from viruses or anything else which may have a harmful effect on any technology.
7.4. Also, although we will try to allow uninterrupted access to the Service and the Website, access to the Service and the Website may be suspended, restricted or terminated at any time.
7.5. We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or service on the Website or forming part of the Service from time to time. Your access to the Website and/or the Service may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds). For the avoidance of doubt, we may also withdraw any information or Voucher from the Website or Service at any time.
7.6. We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this Agreement.
8.2. If we suspend the Service or Website or a Voucher, we may refuse to restore the Service or Website or Voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.
8.3. SoVou shall fully co-operate with any law enforcement authorities or court order requesting or directing SoVou to disclose the identity or locate anyone in breach of this Agreement.
8.4. Without limitation to anything else in this Clause 8, we shall be entitled immediately or at any time (in whole or in part) to: (i) suspend the Service and/or Website; (ii) suspend your use of the Service and/or Website; (iii) suspend the use of the Service and/or Website for persons we believe to be connected (in whatever manner) to you; and/or (iv) terminate this Agreement immediately if:
8.4.1. you commit any breach of this Agreement;
8.4.2. we suspect, on reasonable grounds, that you have, might or will commit a breach of these terms; or
8.4.3. we suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person.
8.5. Notwithstanding anything else in this Clause 8, we may terminate this Agreement at any time.
8.6. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
9.1.1. any claims or legal proceedings which are brought or threatened against us by any person arising from:
a) your use of the Service or Website;
b) the use of a Voucher; or
9.1.2. any breach of this Agreement by you.
10.1.1. we will exercise reasonable care and skill in performing any obligation under this Agreement, and
10.1.2. Vouchers are of satisfactory quality and fit for their purpose.
10.2. This Clause 10 (and Clause 1.4) prevails over all other Clauses and sets forth our entire Liability, and your sole and exclusive remedies in respect of:
10.2.1. the performance, non-performance, purported performance or delay in performance of this Agreement or the Service or Website (or any part of it or them); or
10.2.2. otherwise in relation to this Agreement or the entering into or performance of this Agreement.
10.3. Nothing in this Agreement shall exclude or limit our Liability for (i) fraud; (ii) death or personal injury caused by our Breach of Duty; (iii) any breach of the obligations implied by ss.12 and 14 Sale of Goods Act 1979 or s.2 Supply of Goods and Services Act 1982; or (iv) any other Liability which cannot be excluded or limited by applicable law (including, without limitation liability pursuant to Clause 1.4).
10.4. We do not warrant and we exclude all Liability in respect of:
10.4.1. the accuracy, completeness, fitness for purpose or legality of any information accessed using the Service or Website or otherwise; and
10.4.2. the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and
10.4.3. your use of any information or materials on the Website (which is entirely at your own risk and it is your responsibility);
10.5. Save as provided in Clause 10.3 but subject to Clause 10.6, we do not accept and hereby exclude any Liability for loss of or damage to your (or any person’s) tangible property other than that caused by our Breach of Duty.
10.6. Save as provided in Clause 10.3 but subject to Clauses 10.4.3 and 10.8, our Liability for loss of or damage to your (or another person’s) tangible property caused by us, our employees, subcontractors or agents acting within the course of their employment during the performance of this Agreement, shall not exceed S$10. Neither corruption of data nor loss of data shall constitute physical damage to property for the purposes of this Clause 10.6.
10.7. Save as provided in Clauses 10.3 and 10.4.3, we do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the terms of this Agreement.
10.8. Save as provided in Clause 10.3, we shall have no Liability for:
10.8.1. loss of revenue;
10.8.2. loss of actual or anticipated profits;
10.8.3. loss of contracts;
10.8.4. loss of the use of money;
10.8.5. loss of anticipated savings;
10.8.6. loss of business;
10.8.7. loss of opportunity;
10.8.8. loss of goodwill;
10.8.9. loss of reputation;
10.8.10. loss of, damage to or corruption of data; or
10.8.11. any indirect or consequential loss; and such Liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt, Clauses 10.8.1 to 10.8.10 apply whether such losses are direct, indirect, consequential or otherwise.
10.9. Save as provided in Clause 10.3, our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to the greater of: a) S$50; or b) 110% of any aggregate amount paid by you to us in the 12 months preceding any cause of action arising.
10.10. The limitation of Liability under Clause 10.9 has effect in relation both to any Liability expressly provided for under this Agreement and to any Liability arising by reason of the invalidity or unenforceability of any term of this Agreement.
10.11. In this Clause 10:
10.11.1. "Liability" means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with this Agreement, including, without limitation, liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement (and for the purposes of this definition, all references to "this Agreement" shall be deemed to include any collateral contract); and
10.11.2. "Breach of Duty" means the breach of any (i) obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract or (ii) common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty).
12.2. You are free to select or click on advertised goods and services or not as you see fit.
12.3. Any advertisements may be delivered on our behalf by a third party advertising company.
12.4. No personal data (for example your name, address, email address or telephone number) will be used during the course of serving our advertising, but, on our behalf, our third-party advertiser or affiliate may place or recognise a unique "cookie" on your browser (see our Privacy Policy here about this). This cookie will not collect personal data about you nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by any company, see our Privacy Policy here about this which you can click on for more information.
13.2. This www.sovou.com website may make available access to Microsites and if it does, it may do so within or otherwise through external hyperlinks.
14.2. None of the material listed in Clause 14.1 may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.
14.3. All rights (including goodwill and, where relevant, trade marks) in the SoVou name are owned by us (or our licensors). Other product and company names mentioned on the Website are the trade marks or registered trade marks of their respective owners.
14.4. Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner or Merchant and may be protected by applicable copyright or other law. The Agreement gives you no rights to such content.
14.5. The authors of the literary and artistic works in the pages in the Website have asserted their moral rights to be identified as the author of those works.
14.6. Subject to Clause 14.7, any material you transmit or post or submit to the Website (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the Website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
14.7. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
15.1.1. words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;
15.1.2. clause headings such as ("15. GENERAL" at the start of this Clause) and clause titles (such as "Interpretation:" at the start of this Clause 15.1) are purely for ease of reference and do not form part of or affect the interpretation of this Agreement; and’
15.1.3. references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".
15.2. No partnership/agency: Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.
15.3. No other terms: Except as expressly stated in this Agreement, all warranties, conditions and other terms, whether express or implied, by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.
15.4. Assignment: You may not assign or delegate or otherwise deal with all or any of your rights or obligations under this Agreement. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under this Agreement to any person.
15.5. Force majeure: We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
15.6. Entire agreement: This Agreement (and our Privacy Policy) contains all the terms agreed between the parties regarding its subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between the parties prior to this Agreement except as expressly stated in this Agreement. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Agreement (unless such untrue statement was made fraudulently or was as to a matter fundamental to a party’s ability to perform this Agreement) and that party’s only remedies shall be for breach of contract as provided in this Agreement. However, the Service is provided to you under our operating rules, policies, and procedures as published from time to time on the Website.
15.7. No waiver: No waiver by us of any default of yours under this Agreement shall operate or be construed as a waiver by us of any future defaults, whether or a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your liability under this Agreement.
15.8. Notices: Unless otherwise stated within this Agreement, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) sent by fax or by pre-paid post, to you at the address you supplied to us or to us at our registered office.
15.9. Third party rights: All provisions of this Agreement apply equally to and are for the benefit of SoVou, its subsidiaries, any holding companies of SoVou, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Agreement may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of this Agreement is otherwise enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
15.10. Survival: In any event, the provisions of Clauses 1, 2, 5.7, 5.8, 5.9, 5.10, 5.11, 5.12, 6.1, 9, 10, 14 and 15 of this Agreement, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Agreement. In the event you use the Website or Service again, then the provisions of the terms and conditions that then apply will govern your re-use of the Website or Service. In the event you use Gift Vouchers bought under this Agreement, then those provisions applicable to the Gift Vouchers will survive termination of this Agreement.
15.11. Severability: If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.
15.12. Governing law: This Agreement (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with English law and both parties hereby submit to the exclusive jurisdiction of the courts of Singapore.
1.2. The Website: SoVou Technologies Pte. Ltd. (UEN: 201736332E) (T/A SoVou) (referred to herein as “SoVou”) is the operator and owner of the website. When you purchase Paper Gift Vouchers from SoVou, then these Terms of Sale will apply. Please note that in addition to providing the services in and around the SoVou website, SoVou also sells Digital Gift Vouchers. If you purchase Digital Gift Vouchers from SoVou, then that purchase is on the terms set out in the Voucher Terms of Conditions.
1.3. These Terms of Sale apply: By placing an order with SoVou you agree to be bound by these Terms of Sale, the SoVou Privacy Policy.
1.4. Your offer: Your click of the “Buy Now” button is an offer to buy the Gift Vouchers sold by SoVou. Your offer is not accepted, and our contract with you is not complete, until we email you confirming your order. Please note that we reserve the right to reject your offer and not conclude a contract with you.
1.5. A copy of these Terms of Sale: We keep a copy of the contract between us (these Terms of Sale) – and we advise you to print out these Terms of Sale as a record.
1.6. Your legal rights: As a consumer, nothing in these Terms of Sale affects your legal rights related to faulty or misdescribed goods or your ability to cancel the contract.
1.7. Updates to these Terms of Sale: These Terms of Sale were most recently updated on 14 January 2016 (version 1). We reserve the right to amend these Terms of Sale at any time (which we will post online). Any amendments to these Terms of Sale made after you have submitted your order will not apply to you in respect of that order.
2.2. Delivery charges: The prices for the Gift Vouchers may or may not include delivery charges. Any such charges will be stated in your order confirmation before your purchase.
2.3. Transaction charges: The prices for the Gift Vouchers may or may not include transaction charges (e.g. Paypal, etc.). Any such charges will be stated in your order confirmation before your purchase.
2.4. Placing your order: After you place an order by clicking the “Buy Now” button and agreeing to these Terms of Sale, you will receive an email confirming receipt of your order and the details of your order. If you ordered Paper Gift Vouchers, you will receive another email confirming dispatch of the Paper Gift Vouchers.
2.5. Errors and omissions: Occasionally there may be an error or omission related to the pricing or description of the Gift Vouchers listed on our SoVou website. We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified or learning of them. We reserve the right to change, modify, substitute, suspend, or remove without notice any information related to the Gift Vouchers for sale.
2.6. Post-purchase errors and omissions: Where we have made an error or omission and you have already purchased the Gift Vouchers:
2.6.1. If the actual price of the Gift Voucher is less than the stated price at the time you purchased the Gift Voucher, we will charge you the lower price; or
2.6.2. If the price of the Gift Voucher is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order and receive a full refund.
4.2. Delivery estimates: Deliveries are estimated to take 2 working days to reach its recipient after the Gift Vouchers are mailed. We will do all that we can to meet the date given for delivery. Please note that unless otherwise stated, delivery estimates are only estimates; they are not guaranteed delivery times and should not be relied upon as such.
4.3. Title: Legal title to the Gift Vouchers will transfer to you (i.e. the Gift Vouchers will become your personal property) when the Gift Vouchers are delivered to the delivery address you provided to us.
6.2. Title to returned Gift Vouchers: SoVou takes legal title to the returned Gift Vouchers only after the Gift Vouchers arrive at our returns destination. SoVou reserves the right to issue a refund without requiring a return. In this situation, SoVou does not take title to the returned Gift Vouchers.
6.3. Problems with your returned Gift Vouchers: We reserve the right to refuse to issue a refund and to recover the cost of the delivery of your return from you in the event that the Gift Vouchers are found to have suffered damage, changed or tempered with after delivery to you. This Clause 6.3 does not limit or affect your right to cancel your contract and return Gift Vouchers under Clause 6, or your rights where Gift Vouchers supplied to you are incorrect.
7.2. Accuracy of descriptions: We have taken reasonable steps to display as accurately as possible the colors and other detailing of the Gift Vouchers. However, the actual colors and detailing you see on the website will depend on the equipment you use to view the Gift Vouchers. We cannot guarantee that the display of any color or other detailing on your television, mobile device, computer monitor or other device will exactly reflect the colour or detailing of the Gift Vouchers upon delivery.
8.1.1. we will exercise reasonable care and skill in performing any obligation under these Terms of Sale;
8.1.2. Gift Vouchers are of satisfactory quality and fit for their purpose, and
8.1.3. we will not contravene the requirements of professional diligence in what we do.
8.2. This Clause 8 takes precedence over all other Clauses (except for Clause 1.6) and sets forth our entire Liability.
8.3. What we are responsible for: Nothing in these Terms of Sale shall exclude or limit our Liability for any Liability for (i) fraud; (ii) serious misconduct by SoVou, excluding serious misconduct not conducted by SoVou itself; or (iii) any Liability which cannot be excluded or limited by applicable law. You are obliged to take adequate measures to avert and reduce damages.
8.4. Categories of loss that we are not responsible for:
8.4.1. loss of revenue;
8.4.2. loss of actual or anticipated profits;
8.4.3. loss of business; and
8.4.4. indirect or consequential loss (and for the avoidance of doubt, we understand the words “consequential loss” to mean “consequential losses whether those losses are foreseeable, known, foreseen or otherwise”).
8.5. “Liability” means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with these Terms of Sale (including liability expressly provided for under these Terms of Sale or arising by reason of the invalidity or unenforceability of any term of these Terms of Sale).
9.1.1. words denoting persons include natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;
9.1.2. Clause headings such as ("9. GENERAL" at the start of this Clause) and Clause titles (such as "Interpretation:" at the start of this Clause 9.1.2) are purely for ease of reference and do not form part of or affect the interpretation of these Terms of Sale; and
9.1.3. references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".
9.2. No partnership/agency: Nothing in these Terms of Sale shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.
9.3. Assignment: You may not assign or delegate or otherwise transfer all or any of your rights or obligations under these Terms of Sale without our prior written approval. We will not refuse this approval without good reason. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these Terms of Sale to any person.
9.4. Events beyond our reasonable control: We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control. Where there has been an event outside our reasonable control which has affected our ability to perform our obligations under these Terms of Sale, our obligations will be extended for the duration of the event and we will notify you of this as soon as reasonably possible. Once the event is completed we will arrange with you a new delivery date for your Gift Vouchers, if possible.
9.5. Our reliance: We intend to rely upon only the written terms set out in these Terms of Sale in respect of the sale of Gift Vouchers to you and not any representations made elsewhere.
9.6. No waiver: No waiver by us of any breach of yours under these Terms of Sale shall operate or be construed as a waiver by us of any future breaches, whether of a like or different character. No delay by us in taking action in the event of your breach shall in any way release, discharge or otherwise affect your liability under these Terms of Sale.
9.7. Notices: Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) or by pre-paid post, to you at the address you supplied to us or to us at our registered office.
9.8. No Third party rights: All provisions of these Terms of Sale apply equally to and are for the benefit of SoVou, its subsidiaries, any holding companies of SoVou, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that these Terms of Sale may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of these Terms of Sale is otherwise enforceable by any person who is not a party to it.
9.9. Survival: In any event, the provisions of Clauses 1, 2, 5, 0, 7, 7, 8, 9 and 10 of these Terms of Sale, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Agreement.
9.10. Severability: If any provision of these Terms of Sale is held to be unlawful, invalid or unenforceable, that provision shall be removed from the Terms of Sale without affecting the rest of the Terms of Sale. Where capable, the validity and enforceability of the remaining provisions of these Terms of Sale shall not be affected.
9.11. Governing law and dispute resolution: We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, these Terms of Sale (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with Singapore law and both parties hereby submit to the exclusive jurisdiction of the competent courts of Singapore. The parties also agree that the United Nations Convention for the International Sale of Goods does not apply to this transaction.
Thus, these rules applies to anyone purchasing Gift Vouchers from our SoVou:
(Monday - Friday 9am- 6pm)
admin@sovou.com
If you have any questions, comments or complaints please contact our customer support using the contact details specified above.
1.2. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.
1.3. These Terms and Conditions were most recently updated on 26 December, 2017 (version 2). We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted on-line. You may terminate this Agreement by written notice to us (by post or by email at admin@sovou.com) if you do not wish to be bound by such new terms and conditions. However, continued use of the Service or the Website or a Voucher will be deemed to constitute acceptance of the new terms and conditions.
1.4. Your statutory rights: As a consumer, nothing in this Agreement affects your non-excludable statutory rights.
2. DEFINITIONS
2.1. In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter. This is what they mean:2.1.1. "Merchant" means a third party seller of Gift Vouchers.
2.1.2. "Microsite" means an auxiliary website supplementary to our main website.
2.1.3. "Purchase" means the purchase of a Gift Voucher.
2.1.5. "Service" means all or any of the services provided by SoVou via the Website (or via other electronic or other communication from SoVou) including the information services, content and transaction capabilities on the Website (including the ability to make a Purchase).
2.1.6. "Voucher" means a Gift Voucher which is subject to terms and conditions, which, if purchased by you, allows you or anyone you're giving it to to redeem it at a particular Merchant in exchange for the Cash Value equivalent of Products provided by that Merchant.
2.1.7. "Website" means the www.sovou.com website and any Microsite.
3. GENERAL ISSUES ABOUT THIS WEBSITE AND THE SERVICE
3.1. Applicability of terms and conditions: Use of the Service and the Website and any Purchase are each subject to the terms and conditions set out in this Agreement.3.2. Age: To use the Website and/or the Service (whether with or without registration) and to make any Purchase, you must be 18 years of age or over.
3.3. Place: The Website and the Service and any Purchase are directed solely at those who access the Website from Singapore. We make no representation that the Service (or any goods or services) are available or otherwise suitable for use outside of Singapore. If you choose to access the Website (or use the Service or make a Purchase) from locations outside Singapore, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
3.4. Scope: The Website, Service and any Purchase are for personal use or business purposes depending on the situation where the Gift Vouchers are required. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
3.5. Prevention on use: We reserve the right to prevent you using the Website and the Service (or any part of them) and to prevent you from making any Purchase.
3.6. Equipment: The Service and use of the Website and the making of any Purchase does not include the provision of a computer or other necessary equipment to access the Website or the Service or making of any Purchase. To use the Website or Service or to make a Purchase, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur.
4. REGISTRATION AND ACCOUNTS
4.1. Why to register: You do not need to Register to use much of the functionality of the Website or to access much of the Service. You may Register in order to have easy access to your orders, view your past purchases and modify your preferences. We reserve the right to decline a new Registration or to cancel an account at any time.4.2. How to register: To Register you need to supply us with your name, postal code, email address, payment details and possibly some other personal information. See our Privacy Policy for more details about this.
4.3. Passwords: You may set your password when registering for an account. You must keep the password confidential and immediately notify us if any authorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security known to you. You agree that any person to whom its user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Service and Website. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.
4.4. Valid email addresses: All accounts must be registered with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. We may require users to re-validate their accounts if we believe they have been using an invalid email address.
4.5. Closing accounts: We reserve the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple registration accounts, or if an non-SG user pretends to be a SG user, or disrupts the Website or the Service in any way.
4.6. Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.
5. PURCHASE OF GIFT VOUCHERS
5.1. Need for mobile number: SoVou tags digital vouchers to a valid mobile number in order to provide secure access to these gift vouchers. Users may access the digital Gift Vouchers with the voucher code sent to them via SMS.5.2. Emails: As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Gift Vouchers as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the unsubscribe’ link at the bottom of any of such e-mail correspondence.)
5.3. When a Voucher transaction is complete: When you go through the procedure for purchasing a Gift Voucher, after you have confirmed your acceptance to these terms and conditions and after we have taken payment (by debit card, credit card or paypal) the transaction is complete (and a contract for Purchase is made) only when we email you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out these terms and conditions from our website as a record.
5.4. This Agreement applies: By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement.
5.5. All monetary transactions made by customers on www.sovou.com are handled by SoVou Technologies Pte. Ltd.. For inquiries please contact admin@sovou.com.
5.6. Redemption: Once you have made a Purchase, the Gift Voucher is redeemable by You from a Merchant for the Cash Value equivalent of Products provided by that Merchant. Any attempted redemption of a Voucher not consistent with this Agreement may render a Voucher void at our (or a Merchant’s) discretion.
5.7. RESPONSIBILITY: The Merchant, and not SoVou, is:
5.7.1. the seller of the Gift Vouchers;
5.7.2. solely responsible for providing you with the Cash Value equivalent of Products; and
5.7.3. solely responsible for redeeming any Gift Voucher you Purchase.
5.8. Restrictions: (i) If the Voucher is redeemed for less than its face value, there is no entitlement to a credit, cash or new Gift Voucher equal to the difference between the face value and the amount redeemed. Also, Vouchers are redeemable in their entirety only and may not be redeemed incrementally.
5.9. Combination: It is at the discretion of the Merchant to determine whether Gift Vouchers can be combined with any other promotions, vouchers, third party certificates or coupons.
5.10. Lost/stolen vouchers: Neither we nor the Merchant are responsible for lost or stolen Vouchers.
5.11. Expiry: The Voucher expires on the date specified on the Voucher.
5.13. Value Added Tax: Currently the sale of Vouchers by us is not subject to VAT. If SG VAT law changes we reserve the right to charge you VAT in addition to the price for the Vouchers.
6. YOUR OBLIGATIONS
6.1. Merchant terms: Merchants will have their own applicable terms and conditions, in relation to their own supply of their Gift Vouchers, and you agree to (and shall) abide by those terms and conditions. The responsibility to do so is yours alone.6.2. Accurate information: You warrant that all information provided on Registration and contained as part of your account during the course of this Agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
6.3. Content on the Website and Service and Vouchers: It is your responsibility to ensure that any information available through the Website or the Service meet your specific requirements.
6.4. Things you cannot do: Without limitation, you undertake not to use or permit anyone else to use the Service or Website:
6.4.1. to send or receive any material which is not civil or tasteful;
6.4.2. to send or receive any material which is threatening, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights;
6.4.3. to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
6.4.4. to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
6.4.5. to cause annoyance, inconvenience or needless anxiety;
6.4.6. to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;
6.4.7. for a purpose other than which we have designed them or intended them to be used;
6.4.8. for any fraudulent purpose;
6.4.9. other than in conformance with accepted Internet practices and practices of any connected networks; or
6.4.10. in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity.
6.5. Forbidden uses: The following uses of the Service (and Website) and Vouchers are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:
6.5.1. resale of the Service (or Website) or any Gift Voucher;
6.5.2. furnishing false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers;
6.5.3. attempting to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorised to access, or probing the security of other networks (such as running a port scan);
6.5.4. accessing the Service (or Website) in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure;
6.5.5. executing any form of network monitoring which will intercept data not intended for you;
6.5.6. sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you may not send that person any further email;
6.5.7. creating or forwarding "chain letters" or other "pyramid schemes" of any type, whether or not the recipient wishes to receive such mailings;
6.5.8. sending malicious email, including flooding a user or site with very large or numerous emails;
6.5.9. entering into fraudulent interactions or transactions with us or a Merchant (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
6.5.10. using the Service or Website (or any relevant functionality of either of them) in breach of this Agreement;
6.5.11. unauthorised use, or forging, of mail header information;
6.5.12. engage in any unlawful activity in connection with the use of the Website and/or the Service or any Voucher; or
6.5.13. engage in any conduct which, in our exclusive reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website and Service.
7. RULES ABOUT USE OF THE SERVICE AND THE WEBSITE
7.1. We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Service or the Website will be free of faults (or Vouchers will be free of error) and we do not accept liability for any errors or omissions. In the event of an error or fault, you should report it by email to: admin@sovou.com.7.2. We do not warrant that your use of the Service or the Website will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Service or the Website will be transmitted accurately, reliably, in a timely manner or at all.
7.3. We do not give any warranty that the Service or the Website is free from viruses or anything else which may have a harmful effect on any technology.
7.4. Also, although we will try to allow uninterrupted access to the Service and the Website, access to the Service and the Website may be suspended, restricted or terminated at any time.
7.5. We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or service on the Website or forming part of the Service from time to time. Your access to the Website and/or the Service may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third party software to operate (including, without limitation, RSS feeds). For the avoidance of doubt, we may also withdraw any information or Voucher from the Website or Service at any time.
7.6. We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this Agreement.
8. SUSPENSION AND TERMINATION
8.1. If you use (or anyone other than you, with your permission uses) the Website or Service or a Voucher in contravention of this Agreement, we may suspend your use of the Service and/or Website (in whole or in part) and/or a Voucher.8.2. If we suspend the Service or Website or a Voucher, we may refuse to restore the Service or Website or Voucher until we receive an assurance from you, in a form we deem acceptable that there will be no further breach of the provisions of this Agreement.
8.3. SoVou shall fully co-operate with any law enforcement authorities or court order requesting or directing SoVou to disclose the identity or locate anyone in breach of this Agreement.
8.4. Without limitation to anything else in this Clause 8, we shall be entitled immediately or at any time (in whole or in part) to: (i) suspend the Service and/or Website; (ii) suspend your use of the Service and/or Website; (iii) suspend the use of the Service and/or Website for persons we believe to be connected (in whatever manner) to you; and/or (iv) terminate this Agreement immediately if:
8.4.1. you commit any breach of this Agreement;
8.4.2. we suspect, on reasonable grounds, that you have, might or will commit a breach of these terms; or
8.4.3. we suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person.
8.5. Notwithstanding anything else in this Clause 8, we may terminate this Agreement at any time.
8.6. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
9. INDEMNITY
9.1. You shall indemnify us against each loss, liability or cost incurred by us arising out of:9.1.1. any claims or legal proceedings which are brought or threatened against us by any person arising from:
a) your use of the Service or Website;
b) the use of a Voucher; or
9.1.2. any breach of this Agreement by you.
10. STANDARDS AND LIMITATION OF LIABILITY
10.1. We warrant that:10.1.1. we will exercise reasonable care and skill in performing any obligation under this Agreement, and
10.1.2. Vouchers are of satisfactory quality and fit for their purpose.
10.2. This Clause 10 (and Clause 1.4) prevails over all other Clauses and sets forth our entire Liability, and your sole and exclusive remedies in respect of:
10.2.1. the performance, non-performance, purported performance or delay in performance of this Agreement or the Service or Website (or any part of it or them); or
10.2.2. otherwise in relation to this Agreement or the entering into or performance of this Agreement.
10.3. Nothing in this Agreement shall exclude or limit our Liability for (i) fraud; (ii) death or personal injury caused by our Breach of Duty; (iii) any breach of the obligations implied by ss.12 and 14 Sale of Goods Act 1979 or s.2 Supply of Goods and Services Act 1982; or (iv) any other Liability which cannot be excluded or limited by applicable law (including, without limitation liability pursuant to Clause 1.4).
10.4. We do not warrant and we exclude all Liability in respect of:
10.4.1. the accuracy, completeness, fitness for purpose or legality of any information accessed using the Service or Website or otherwise; and
10.4.2. the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and
10.4.3. your use of any information or materials on the Website (which is entirely at your own risk and it is your responsibility);
10.5. Save as provided in Clause 10.3 but subject to Clause 10.6, we do not accept and hereby exclude any Liability for loss of or damage to your (or any person’s) tangible property other than that caused by our Breach of Duty.
10.6. Save as provided in Clause 10.3 but subject to Clauses 10.4.3 and 10.8, our Liability for loss of or damage to your (or another person’s) tangible property caused by us, our employees, subcontractors or agents acting within the course of their employment during the performance of this Agreement, shall not exceed S$10. Neither corruption of data nor loss of data shall constitute physical damage to property for the purposes of this Clause 10.6.
10.7. Save as provided in Clauses 10.3 and 10.4.3, we do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the terms of this Agreement.
10.8. Save as provided in Clause 10.3, we shall have no Liability for:
10.8.1. loss of revenue;
10.8.2. loss of actual or anticipated profits;
10.8.3. loss of contracts;
10.8.4. loss of the use of money;
10.8.5. loss of anticipated savings;
10.8.6. loss of business;
10.8.7. loss of opportunity;
10.8.8. loss of goodwill;
10.8.9. loss of reputation;
10.8.10. loss of, damage to or corruption of data; or
10.8.11. any indirect or consequential loss; and such Liability is excluded whether it is foreseeable, known, foreseen or otherwise. For the avoidance of doubt, Clauses 10.8.1 to 10.8.10 apply whether such losses are direct, indirect, consequential or otherwise.
10.9. Save as provided in Clause 10.3, our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to the greater of: a) S$50; or b) 110% of any aggregate amount paid by you to us in the 12 months preceding any cause of action arising.
10.10. The limitation of Liability under Clause 10.9 has effect in relation both to any Liability expressly provided for under this Agreement and to any Liability arising by reason of the invalidity or unenforceability of any term of this Agreement.
10.11. In this Clause 10:
10.11.1. "Liability" means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with this Agreement, including, without limitation, liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement (and for the purposes of this definition, all references to "this Agreement" shall be deemed to include any collateral contract); and
10.11.2. "Breach of Duty" means the breach of any (i) obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract or (ii) common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty).
11. DATA PROTECTION
11.1. Please see our Privacy Policy which forms part of this Agreement.12. ADVERTISEMENTS
12.1. We may place advertisements in different locations on the Website and at different points during use of the Service. These locations and points may change from time to time - but we will always clearly mark which goods and services are advertisements (i.e. from persons other than us), so that it is clear to you which goods and services are provided on an objective basis and which are not (i.e. the advertisements).12.2. You are free to select or click on advertised goods and services or not as you see fit.
12.3. Any advertisements may be delivered on our behalf by a third party advertising company.
12.4. No personal data (for example your name, address, email address or telephone number) will be used during the course of serving our advertising, but, on our behalf, our third-party advertiser or affiliate may place or recognise a unique "cookie" on your browser (see our Privacy Policy here about this). This cookie will not collect personal data about you nor is it linked to any personal data about you. If you would like more information about this practice and to know your choices about not having this information used by any company, see our Privacy Policy here about this which you can click on for more information.
13. LINKS TO AND FROM OTHER WEBSITES
13.1. Where the Website contains links to third party sites and to resources provided by third parties (together "Other Sites"), those Other Sites are merely linked to provide information only and are solely for your convenience. We have no control over and do not accept and we assume no responsibility for Other Sites or for the content or products or services of Other Sites (including, without limitation, relating to social networking sites such as Facebook) and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk.13.2. This www.sovou.com website may make available access to Microsites and if it does, it may do so within or otherwise through external hyperlinks.
14. INTELLECTUAL PROPERTY RIGHTS
14.1. All intellectual property rights (including all copyright, patents, trade marks, service marks, trade names, designs (including the "look and feel" and other visual or non-literal elements) whether registered or unregistered) in the Website and Service, (subject to Clause 14.4) information content on the Website or accessed as part of the Service, any database operated by us and all the website design, text and graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property rights. All rights are reserved.14.2. None of the material listed in Clause 14.1 may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our permission.
14.3. All rights (including goodwill and, where relevant, trade marks) in the SoVou name are owned by us (or our licensors). Other product and company names mentioned on the Website are the trade marks or registered trade marks of their respective owners.
14.4. Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner or Merchant and may be protected by applicable copyright or other law. The Agreement gives you no rights to such content.
14.5. The authors of the literary and artistic works in the pages in the Website have asserted their moral rights to be identified as the author of those works.
14.6. Subject to Clause 14.7, any material you transmit or post or submit to the Website (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the Website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
14.7. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
15. GENERAL
15.1. Interpretation: In this Agreement:15.1.1. words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;
15.1.2. clause headings such as ("15. GENERAL" at the start of this Clause) and clause titles (such as "Interpretation:" at the start of this Clause 15.1) are purely for ease of reference and do not form part of or affect the interpretation of this Agreement; and’
15.1.3. references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".
15.2. No partnership/agency: Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.
15.3. No other terms: Except as expressly stated in this Agreement, all warranties, conditions and other terms, whether express or implied, by statute, common law or otherwise are hereby excluded to the fullest extent permitted by law.
15.4. Assignment: You may not assign or delegate or otherwise deal with all or any of your rights or obligations under this Agreement. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under this Agreement to any person.
15.5. Force majeure: We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
15.6. Entire agreement: This Agreement (and our Privacy Policy) contains all the terms agreed between the parties regarding its subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between the parties prior to this Agreement except as expressly stated in this Agreement. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Agreement (unless such untrue statement was made fraudulently or was as to a matter fundamental to a party’s ability to perform this Agreement) and that party’s only remedies shall be for breach of contract as provided in this Agreement. However, the Service is provided to you under our operating rules, policies, and procedures as published from time to time on the Website.
15.7. No waiver: No waiver by us of any default of yours under this Agreement shall operate or be construed as a waiver by us of any future defaults, whether or a like or different character. No granting of time or other forbearance or indulgence by us to you shall in any way release, discharge or otherwise affect your liability under this Agreement.
15.8. Notices: Unless otherwise stated within this Agreement, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) sent by fax or by pre-paid post, to you at the address you supplied to us or to us at our registered office.
15.9. Third party rights: All provisions of this Agreement apply equally to and are for the benefit of SoVou, its subsidiaries, any holding companies of SoVou, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Agreement may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of this Agreement is otherwise enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
15.10. Survival: In any event, the provisions of Clauses 1, 2, 5.7, 5.8, 5.9, 5.10, 5.11, 5.12, 6.1, 9, 10, 14 and 15 of this Agreement, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Agreement. In the event you use the Website or Service again, then the provisions of the terms and conditions that then apply will govern your re-use of the Website or Service. In the event you use Gift Vouchers bought under this Agreement, then those provisions applicable to the Gift Vouchers will survive termination of this Agreement.
15.11. Severability: If any provision of this Agreement is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of this agreement shall not be affected.
15.12. Governing law: This Agreement (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with English law and both parties hereby submit to the exclusive jurisdiction of the courts of Singapore.
16. MISCELLANEOUS
16.1. The Website and the Service is owned and operated by SoVou Technologies Pte. Ltd., a company registered in Singapore whose registered office is at 100 Peck Seah Street, #08-14, Singapore 079333. If you have any queries please contact Customer Services at admin@sovou.com.TERMS OF SALE
This page sets out the terms for the sale of Gift Vouchers to you.1. CONTRACT AND INFORMATION ON THE ORDERING PROCESS
1.1. The parties to this contract: These Terms of Sale ("Terms of Sale") are an agreement between you, the customer (referred to herein as "you" or "your") and SoVou Technologies Pte. Ltd. (referred to herein as "SoVou", "we", "us" or "our"). We are a company registered in Singapore (company registration number 201736332E with our registered office at 100 Peck Seah Street, #08-14, Singapore 079333.1.2. The Website: SoVou Technologies Pte. Ltd. (UEN: 201736332E) (T/A SoVou) (referred to herein as “SoVou”) is the operator and owner of the website. When you purchase Paper Gift Vouchers from SoVou, then these Terms of Sale will apply. Please note that in addition to providing the services in and around the SoVou website, SoVou also sells Digital Gift Vouchers. If you purchase Digital Gift Vouchers from SoVou, then that purchase is on the terms set out in the Voucher Terms of Conditions.
1.3. These Terms of Sale apply: By placing an order with SoVou you agree to be bound by these Terms of Sale, the SoVou Privacy Policy.
1.4. Your offer: Your click of the “Buy Now” button is an offer to buy the Gift Vouchers sold by SoVou. Your offer is not accepted, and our contract with you is not complete, until we email you confirming your order. Please note that we reserve the right to reject your offer and not conclude a contract with you.
1.5. A copy of these Terms of Sale: We keep a copy of the contract between us (these Terms of Sale) – and we advise you to print out these Terms of Sale as a record.
1.6. Your legal rights: As a consumer, nothing in these Terms of Sale affects your legal rights related to faulty or misdescribed goods or your ability to cancel the contract.
1.7. Updates to these Terms of Sale: These Terms of Sale were most recently updated on 14 January 2016 (version 1). We reserve the right to amend these Terms of Sale at any time (which we will post online). Any amendments to these Terms of Sale made after you have submitted your order will not apply to you in respect of that order.
2. PRICING AND PURCHASE
2.1. Pricing and whom you pay: The Gift Vouchers are sold by the Merchants listed on our SoVou website. SoVou will take and process your payment for your order and make the purchase from Merchants on your behalf. For clarification, it is not SoVou which sells the Gift Vouchers to you. You are buying the Gift Vouchers through SoVou as a service.2.2. Delivery charges: The prices for the Gift Vouchers may or may not include delivery charges. Any such charges will be stated in your order confirmation before your purchase.
2.3. Transaction charges: The prices for the Gift Vouchers may or may not include transaction charges (e.g. Paypal, etc.). Any such charges will be stated in your order confirmation before your purchase.
2.4. Placing your order: After you place an order by clicking the “Buy Now” button and agreeing to these Terms of Sale, you will receive an email confirming receipt of your order and the details of your order. If you ordered Paper Gift Vouchers, you will receive another email confirming dispatch of the Paper Gift Vouchers.
2.5. Errors and omissions: Occasionally there may be an error or omission related to the pricing or description of the Gift Vouchers listed on our SoVou website. We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified or learning of them. We reserve the right to change, modify, substitute, suspend, or remove without notice any information related to the Gift Vouchers for sale.
2.6. Post-purchase errors and omissions: Where we have made an error or omission and you have already purchased the Gift Vouchers:
2.6.1. If the actual price of the Gift Voucher is less than the stated price at the time you purchased the Gift Voucher, we will charge you the lower price; or
2.6.2. If the price of the Gift Voucher is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order and receive a full refund.
3. CHANGES TO ORDER
3.1. Changing your order: Once you have placed your order, we are unable to make any changes to your order, including the quantity of Gift Vouchers ordered or the delivery address. This Clause does not impact your legal rights to cancel or any rights to return you may have for the particular purchase.4. DELIVERY OF GIFT VOUCHERS
4.1. Shipping: SoVou ships is orders using SingPost's Registered mail service. Your purchase is not eligible for shipment outside Singapore.4.2. Delivery estimates: Deliveries are estimated to take 2 working days to reach its recipient after the Gift Vouchers are mailed. We will do all that we can to meet the date given for delivery. Please note that unless otherwise stated, delivery estimates are only estimates; they are not guaranteed delivery times and should not be relied upon as such.
4.3. Title: Legal title to the Gift Vouchers will transfer to you (i.e. the Gift Vouchers will become your personal property) when the Gift Vouchers are delivered to the delivery address you provided to us.
5. OUR CANCELLATION RIGHTS
5.1. We may cancel: We may have to cancel an order before the Gift Vouchers are delivered due to an event outside our reasonable control, including due to equipment breakdown or transportation difficulties. We will promptly contact you if this happens.6. RETURNS AND REFUNDS
6.1. Our Return Policy: If the Gift Vouchers do not conform to your order, you may return the Gift Vouchers. If you return Gift Vouchers to us, the Gift Vouchers will be inspected by our staff. If the Gift Vouchers do not match your order, we will replace such Gift Vouchers or provide a partial or full refund, in accordance with applicable law. If Gift Vouchers that have been changed or tempered with, it may not be eligible for returns.6.2. Title to returned Gift Vouchers: SoVou takes legal title to the returned Gift Vouchers only after the Gift Vouchers arrive at our returns destination. SoVou reserves the right to issue a refund without requiring a return. In this situation, SoVou does not take title to the returned Gift Vouchers.
6.3. Problems with your returned Gift Vouchers: We reserve the right to refuse to issue a refund and to recover the cost of the delivery of your return from you in the event that the Gift Vouchers are found to have suffered damage, changed or tempered with after delivery to you. This Clause 6.3 does not limit or affect your right to cancel your contract and return Gift Vouchers under Clause 6, or your rights where Gift Vouchers supplied to you are incorrect.
7. GIFT VOUCHER INFORMATION
7.1. We are not the provider: We are not the provider of the Gift Vouchers sold on the website. While we work to ensure that the Gift Vouchers match the description on the website, are of satisfactory quality and are fit for use, the Gift Vouchers sold on the website may vary slightly from such product information.7.2. Accuracy of descriptions: We have taken reasonable steps to display as accurately as possible the colors and other detailing of the Gift Vouchers. However, the actual colors and detailing you see on the website will depend on the equipment you use to view the Gift Vouchers. We cannot guarantee that the display of any color or other detailing on your television, mobile device, computer monitor or other device will exactly reflect the colour or detailing of the Gift Vouchers upon delivery.
8. LIABILITY
8.1. The standards we operate under: SoVou always tries its best at what it does and promises that:8.1.1. we will exercise reasonable care and skill in performing any obligation under these Terms of Sale;
8.1.2. Gift Vouchers are of satisfactory quality and fit for their purpose, and
8.1.3. we will not contravene the requirements of professional diligence in what we do.
8.2. This Clause 8 takes precedence over all other Clauses (except for Clause 1.6) and sets forth our entire Liability.
8.3. What we are responsible for: Nothing in these Terms of Sale shall exclude or limit our Liability for any Liability for (i) fraud; (ii) serious misconduct by SoVou, excluding serious misconduct not conducted by SoVou itself; or (iii) any Liability which cannot be excluded or limited by applicable law. You are obliged to take adequate measures to avert and reduce damages.
8.4. Categories of loss that we are not responsible for:
8.4.1. loss of revenue;
8.4.2. loss of actual or anticipated profits;
8.4.3. loss of business; and
8.4.4. indirect or consequential loss (and for the avoidance of doubt, we understand the words “consequential loss” to mean “consequential losses whether those losses are foreseeable, known, foreseen or otherwise”).
8.5. “Liability” means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with these Terms of Sale (including liability expressly provided for under these Terms of Sale or arising by reason of the invalidity or unenforceability of any term of these Terms of Sale).
9. GENERAL
9.1. Interpretation: In these Terms of Sale:9.1.1. words denoting persons include natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons;
9.1.2. Clause headings such as ("9. GENERAL" at the start of this Clause) and Clause titles (such as "Interpretation:" at the start of this Clause 9.1.2) are purely for ease of reference and do not form part of or affect the interpretation of these Terms of Sale; and
9.1.3. references to "include" and "including" shall be deemed to mean respectively "include(s) without limitation" and "including without limitation".
9.2. No partnership/agency: Nothing in these Terms of Sale shall be construed to create a joint venture, partnership or agency relationship between you and us and neither party shall have the right or authority to incur any liability debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.
9.3. Assignment: You may not assign or delegate or otherwise transfer all or any of your rights or obligations under these Terms of Sale without our prior written approval. We will not refuse this approval without good reason. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these Terms of Sale to any person.
9.4. Events beyond our reasonable control: We shall not be liable for any breach of our obligations under this Agreement where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control. Where there has been an event outside our reasonable control which has affected our ability to perform our obligations under these Terms of Sale, our obligations will be extended for the duration of the event and we will notify you of this as soon as reasonably possible. Once the event is completed we will arrange with you a new delivery date for your Gift Vouchers, if possible.
9.5. Our reliance: We intend to rely upon only the written terms set out in these Terms of Sale in respect of the sale of Gift Vouchers to you and not any representations made elsewhere.
9.6. No waiver: No waiver by us of any breach of yours under these Terms of Sale shall operate or be construed as a waiver by us of any future breaches, whether of a like or different character. No delay by us in taking action in the event of your breach shall in any way release, discharge or otherwise affect your liability under these Terms of Sale.
9.7. Notices: Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by hand, electronic mail (other than, if you are sending a notice to us for the purpose of legal process) or by pre-paid post, to you at the address you supplied to us or to us at our registered office.
9.8. No Third party rights: All provisions of these Terms of Sale apply equally to and are for the benefit of SoVou, its subsidiaries, any holding companies of SoVou, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that these Terms of Sale may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of these Terms of Sale is otherwise enforceable by any person who is not a party to it.
9.9. Survival: In any event, the provisions of Clauses 1, 2, 5, 0, 7, 7, 8, 9 and 10 of these Terms of Sale, together with those provisions that either are expressed to survive its expiry or termination or from their nature or context it is contemplated that they are to survive such termination, shall survive termination of the Agreement.
9.10. Severability: If any provision of these Terms of Sale is held to be unlawful, invalid or unenforceable, that provision shall be removed from the Terms of Sale without affecting the rest of the Terms of Sale. Where capable, the validity and enforceability of the remaining provisions of these Terms of Sale shall not be affected.
9.11. Governing law and dispute resolution: We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, these Terms of Sale (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with Singapore law and both parties hereby submit to the exclusive jurisdiction of the competent courts of Singapore. The parties also agree that the United Nations Convention for the International Sale of Goods does not apply to this transaction.
10. ANTI-MONEY LAUNDERING (AML) POLICY
SoVou take strict measures to ensure that our products and services are inline with MAS's Anti-Money Laundering Guidelines.Thus, these rules applies to anyone purchasing Gift Vouchers from our SoVou:
- Individuals are not allowed to buy more than $300 worth of Gift Vouchers.
- Corporate Purchasers may purchase more than $300 but will require a valid Corporate Entity and an Identifiable Person to be the account holder.
- All Gift Vouchers are not exchangeable for cash.
- All Gift Vouchers sold are not entitled for refunds.
- All Gift Vouchers can only be used to exchange for goods and services from respective Merchants.
- All Digital Gift Vouchers are bound to a valid Purchaser and Mobile number at any point of time.
11. CONTACT DETAILS/CUSTOMER SUPPORT
For English Support: +65 6513 8534(Monday - Friday 9am- 6pm)
admin@sovou.com
If you have any questions, comments or complaints please contact our customer support using the contact details specified above.